PRIVACY POLICY

Effective Date: August 2026

Your privacy is important to us. This Privacy Policy explains how “Ln by Hélène Palamas” collects, uses, and protects your personal data when you visit our website, purchase our products (bags and accessories), or request our graphic design services.

1. Data Controller
The personal data collected on this website is processed by:
Name: Ms. Hélène PALAMAS, Sole Trader (EI)
Email: lnbyhelene@gmail.com

2. What Data We Collect and Why
We only collect the data necessary to fulfill your requests:
Order Fulfillment: Name, shipping address, billing address, phone number, and email address (required to ship bags, process payments, and send order updates).
Graphic Design Inquiries: Name, business details, email, and project descriptions (required to issue quotes and deliver graphic assets).
Browsing Data: IP addresses and cookies (to improve website functionality).

3. Legal Basis for Processing
We process your data under the following legal bases:
* The performance of a contract (to fulfill your orders or graphic design quotes).
* Compliance with legal obligations (accounting and tax requirements).
* Your explicit consent (for optional contact forms or analytical cookies).

 4. Data Retention Period
* Customer account and billing data: Kept for 10 years to comply with legal and tax obligations.
* Inquiries/Quotes: Kept for 3 years from the date of our last contact if no contract is signed.

5. Data Sharing and Recipients
Your data is strictly confidential. We never sell your information. It is only shared with trusted third parties required to run our business:
* Delivery Services: Postal and courier services (e.g., ELTA, shipping couriers) to deliver your bags.
* Payment Providers: Secure online banking and payment platforms.
* Web Hosting: Our server provider (Plesk).

6. Your Rights
Under the European General Data Protection Regulation (GDPR), you have the right to access, rectify, restrict, or request the deletion of your personal data.
To exercise these rights, please contact us directly at “lnbyhelene@gmail.com”*.